Frequently Asked Questions
Everything you need to know about shopping with House of Enki, from delivery to product care.
What is the standard delivery timeframe for my order?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for next-day delivery on selected items.
Do you offer a warranty on your bathroom and kitchen fixtures?
Yes, we take pride in our quality. Most House of Enki products come with a comprehensive 1-year to 10-year warranty, depending on the specific product category, covering manufacturing defects.
What is your return policy if I change my mind?
We offer a 30-day hassle-free return policy. Items must be returned in their original packaging, unused, and in a resaleable condition for a full refund or exchange.
Are your taps compatible with low-pressure water systems?
Many of our products are designed to work with both high and low-pressure systems. Please check the 'Technical Specifications' section on the product page for the minimum bar pressure requirements.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I clean and maintain my House of Enki products?
To preserve the finish, we recommend cleaning with warm soapy water and a soft cloth. Avoid using abrasive cleaners or harsh chemicals, as these can damage the protective coating of the fixtures.